Guest services
Everything you need, quietly arranged.
Some things come with every Staylar stay. Others are a message away — arranged by our concierge and confirmed with you before anything is booked.
Included — part of every stay · On request — quoted before it’s confirmed
01 — Included in every stay
Part of the house, at no extra cost.
Villa equipment varies by property — each villa page lists exactly what’s there.
A personal welcome
Our concierge team meets you at the villa and shows you around. Arriving outside working hours? Secure self check-in, with the team a message away.
Welcome amenities
A welcome pack waiting on arrival — contents vary by villa.
Housekeeping every third day
Complimentary cleaning every third day of your stay.
Linen, towels & toiletries
Fresh bed linen, bath and pool towels and toiletries. Linen and towels are changed weekly; extra laundry on request.
The house, fully equipped
Private pool, equipped kitchen, air conditioning, high-speed Wi-Fi, smart TV and private parking. Details vary by villa.
Support, day and night
A real person on WhatsApp before, during and after your stay. Messages answered within a few hours; emergencies any time, 24/7.
Planning & changes
Pre-arrival coordination, reservation handling and help with amendments.
Local tips & restaurant bookings
Where to eat and what to do, from people who live here — and restaurant reservations made for you.
Luggage storage
Early arrival or late flight? We can keep your bags, with a little notice.
Regular pest treatment
Every villa is treated regularly, with mosquito repellent provided.
02 — On request
Ask, and consider it done.
Every extra is quoted by your concierge before it’s confirmed. Nothing is added to your bill without your OK.
Arrival & getting around
4 services
- On request
Airport & pier transfers
Private transfers to and from the airport or the ferry pier, timed to your flight.
- On request
Car & scooter rental
Delivered to the villa, subject to availability.
- On request
Private driver & island tours
A driver for the day, or a tour shaped around what you want to see.
- On request
Boat trips
Boat rental and island-hopping days, arranged with trusted local operators.
At the villa
6 services
- On request
Private chef
Breakfast, lunch or dinner cooked at the villa, inspired by your preferences.
- On request
Grocery stocking
Send a list before you land, or ask during your stay.
- On request
In-villa spa & wellness
Massages, facials, yoga and meditation, at the villa.
- On request
Babysitting & childcare
Professional childcare, so the grown-ups get an evening too.
- On request
Extra cleaning & laundry
Additional housekeeping and laundry between the included visits.
- On request
Floating breakfast
At select villas in Phuket.
Occasions
2 services
- On request
Birthdays & honeymoons
Decorations, cakes, champagne and romantic set-ups.
- On request
Celebrations & events
Planned with you — events need our approval in advance.
Experiences
1 service
- On request
Tailored itineraries
Snorkelling, diving, guided hikes, cooking classes and craft workshops.
Practical
2 services
- On request
Early check-in & late check-out
Subject to availability.
- On request
Long stays
Planning a month or more? Tell us your dates.
Guest services / Private chef
Service detail · On request
A private chef, at your table.
Breakfast before the beach, a long lunch by the pool or dinner as the sun goes down — cooked in your villa’s kitchen, around what you like to eat.
- Meals
- Breakfast · Lunch · Dinner
- Quote
- Sent before anything is booked
- Availability
- Depends on villa & date
Tell us what you love
Dates, meals, number of guests, allergies and anything you’d rather avoid.
Receive a menu & quote
Your concierge comes back with a proposed menu and a clear quote.
Confirm with one message
Nothing is booked until you say yes.
Sit back
The chef shops, cooks and serves at the villa. You just pull up a chair.
Request a chef
Already booked? Tell us the date and we’ll reply within a few hours with a menu and quote.
Or WhatsApp us on +66 81 521 2885
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03 — Good to know
The small print, in plain words.
Electricity
Electricity is not included in the nightly rate.
Linen & towels
Fresh when you arrive and changed weekly; extra laundry on request.
Events
Parties and events need our approval before you book.
Pets
Depends on the villa — ask us before booking.
Questions
Guests often ask us…
Is daily cleaning included?
Housekeeping is included every third day of your stay, and linen and towels are changed weekly. Extra cleaning or laundry can be arranged on request.
How does check-in work?
Our concierge team will personally meet you at the villa upon arrival to assist with check-in and ensure everything is ready for your stay.
If you arrive outside of our working hours, a secure self check-in option with access instructions will be provided for your convenience.
Do you offer airport or pier transfers?
Yes. Private airport and ferry pier transfers can be arranged in advance.
Is electricity included?
Electricity is not included in the nightly rate. Our team will explain how it works before you arrive.
What time is check-in and check-out?
Check-in is from 3:00 pm and check-out is by 11:00 am.
Early check-in or late check-out can be requested, subject to availability.
Do you offer monthly or long-stay rates?
Yes. Special rates are available for extended stays and digital nomads. Please contact us directly with your dates.
Your concierge
One message, and it’s in hand.
WhatsApp +66 81 521 2885 or [email protected]. We reply to messages within a few hours, and for emergencies our team is on call 24/7.