- islands · Koh Samui & Phuket
- 2
For villa owners
Owner FAQ & how it works.
What we do for your villa, how we work with you, and what to expect from the first conversation onwards — answered plainly.
What you can expect
Four things we do for every villa.
Pricing that follows the season
Rates set by our revenue team and adjusted to season, demand and island events — never left on autopilot.
Reach guests who value quality
Distribution across Airbnb, Booking.com, Vrbo, Google and Homes & Villas by Marriott, plus direct bookings with Staylar — with professional listing presentation.
Protect what you’ve built
Preventive maintenance, regular inspections and trusted local trades, so small issues never become big ones.
Know exactly where you stand
Quarterly owner statements, your reservations calendar online, and one account manager who answers your calls.
How it works
From first conversation to first guest.
Five steps, one account manager throughout — and you always know what happens next.
A first conversation
We walk the villa with you and understand what you want from it — guest stays, your own stays, or both.
Private proposal & agreement
A tailored plan for your villa, shared with you alone. When you’re happy, we agree terms.
Preparing the house
Inventory, any upkeep needed, and our standards from linen to welcome amenities.
Listing & launch
Your villa goes live on Staylar’s booking site and across our booking channels.
Ongoing management
Guests, housekeeping, maintenance and reporting — handled, with one point of contact.
Getting started
What does Staylar take care of for me?
Day to day, everything, so you don’t have to manage the villa yourself. Your proposal sets out exactly what is included for your villa.
Your guests
- Listing set-up and copy
- Pricing, calendar and reservations
- Guest messages and reviews
- Check-in and housekeeping
Your villa
- Maintenance, pool and garden care
- Inspections and inventory
- Permits and insurance-claim support
- 24/7 emergency response
My villa is still being built. Is that too early?
No. Talking early lets us plan preparation and launch around your handover, on Koh Samui or Phuket.
Do I need to furnish or upgrade anything?
We walk the villa with you. During preparation we take an inventory, recommend any upkeep it needs and apply our villa standards, from linen to welcome amenities.
I already have a manager. How does switching work?
We follow the same five steps (conversation, proposal, preparation, listing, management), timed around your current agreement, with one account manager guiding you through it.
Running your villa
What exactly is included for my villa?
Your private proposal lists the services included for your villa and how anything outside them is handled, before you agree to anything. Whatever the work, we coordinate it for you.
How are guests vetted?
Guests book through Airbnb, Booking.com or directly with Staylar. We collect every guest’s passport or ID details before arrival, as Thai law requires us to register foreign guests with Immigration (the TM30 notification), and the house rules are part of every booking. Your villa host meets guests on arrival.
Where will my villa be listed?
On Staylar’s own booking site for direct bookings, and across Airbnb, Booking.com, Vrbo, Google and Homes & Villas by Marriott.
How do you set the nightly rate?
Our revenue team sets and adjusts rates to the season, demand and island events, and reviews them regularly rather than leaving them on autopilot.
How is maintenance handled?
Preventive maintenance, routine inspections, pool and garden care and pest control, carried out with trusted local trades. Our team responds to emergencies 24/7.
Can you help with permits and insurance?
Yes. We assist with property registration, operating permits and compliance, and with arranging insurance and handling claims.
Your stays & reporting
Can I still stay in my villa?
Of course. Your stays are blocked in the calendar and the villa is prepared to the same standard as for guests, with our concierge on hand while you’re there.
How will I know how my villa is doing?
You receive quarterly owner statements, see your reservations calendar online, and have one account manager for performance reviews and questions.
Do you publish your results?
No. Every villa is different, and we don’t think headline numbers help anyone choose a manager. We share real performance figures privately, with owners and with serious prospective owners, as part of a proposal.
How and when am I paid?
We collect guest payments on your behalf. How and when owner payments are made is set out in your management agreement.
What does management cost?
Terms depend on the villa and the services you choose, and are set out in your private proposal.
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Request a private proposal
Tell us about your villa.
Confidential and without obligation. A tailored plan for your villa, shared with you alone — your owner manager will reply within a few hours.
Or WhatsApp +66 81 521 2885