Frequently Asked Questions

Cancellation policies vary depending on the booking platform and rate type. Please check your confirmation details or contact us directly for clarification at [email protected].

Pet policy varies by property. Please contact us before booking and share details (type, size, dates) so we can confirm availability.

Check-in: From 3:00 PM
Check-out: By 11:00 AM

Early check-in or late check-out may be available upon request, subject to availability, and may incur an additional fee.

Our concierge team will personally meet you at the villa upon arrival to assist with check-in and ensure everything is ready for your stay.

If you arrive outside of our working hours, a secure self check-in option with access instructions will be provided for your convenience.

Yes, luggage storage can be arranged with prior notice.

Yes. Private airport and ferry pier transfers can be arranged in advance.

Yes. Every villa includes a fully private swimming pool exclusively for your use.

All villas include:

• Fresh linens & towels
• Toiletries
• Fully equipped kitchen
• Air conditioning
• High-speed WiFi
• Smart TV

Specific amenities may vary by property.

Yes. All villas provide stable high-speed WiFi suitable for video calls and remote work.

Electricity is excluded from the nightly rate. Usage is metered separately and settled at check-out. This is standard practice for private villas in Thailand and helps keep nightly rates competitive.

Complimentary cleaning is provided every third day during your stay. Additional cleaning services can be arranged upon request and will incur an extra charge.

Most villas are located within secure residential areas or gated communities. Some properties include CCTV in outdoor areas for added security.

Yes. All villas provide private or designated parking spaces.

We are happy to arrange the following premium services for your stay:

• Airport transfer
• Private chef (breakfast, lunch, or dinner)
• In-villa Thai massage & spa treatments
• Floating breakfast (available in select villas)
• Scooter & car rental delivery
• Private driver & island tours
• Birthday & honeymoon decorations
• Cakes, champagne & romantic setups

Advance booking is recommended to ensure availability.

Our Koh Samui villas are located in prime areas including:

• Coral Cove
• Chaweng Noi
• Bophut

These locations offer beautiful beaches, restaurants, and convenient access to island attractions.

Our Phuket villas are located in the Bangtao area on the west coast, close to:

• Bangtao Beach
• Boat Avenue
• Beach clubs & restaurants

Yes. Each villa is located within a short drive of restaurants, cafés, convenience stores, and local markets. We provide personalized recommendations after booking.

Distance varies by property. Some villas are walking distance, others are a short drive away. Please check your specific listing for details.

As our villas are located in tropical island environments, you may occasionally see small geckos or insects. This is completely normal in Thailand. Geckos are harmless and actually help reduce mosquitoes.

We provide mosquito repellent and regular pest treatment for guest comfort.

Yes. Special rates are available for extended stays and digital nomads. Please contact us directly with your dates.

Yes. We can issue invoices upon request. Please provide your billing details.

Events must be approved in advance. Unauthorized parties are not permitted.